Upon arrival ground handling services are immediately attended to. Simultaneously, passengers are accompanied to a VIP lounge where available. Passengers are then able to relax while all visa, customs, immigration and quarantine (CIQ) formalities are being processed. The ASA Group supervisor oversees this process ensuring documents are handled efficiently and correctly. Once all formalities are complete passengers are escorted to their awaiting transportation, into which their luggage has already been loaded. We follow the same process and care for crew. After all processing is complete, our supervisor then accompanies them to their hotel to facilitate seamless arrival and check-in.