Upon arrival, ground handling services are attended to immediately. Passengers are escorted to a VIP lounge, where available, to relax while all visa, customs, immigration, and quarantine (CIQ) formalities are processed. An ASA Group supervisor oversees this process, ensuring documents are handled efficiently and correctly. Once all formalities are complete, passengers are escorted to their awaiting transportation, where their luggage has already been loaded. The same process and care are extended to the crew. After all processing is complete, our supervisor accompanies them to their hotel to facilitate a seamless arrival and check-in.
During their departure, the crew is again met at their hotel by The ASA Group supervisor, who accompanies them back to the airport to assist with all CIQ processing, fueling, and final ground and aircraft preparations. Our supervisor then awaits the arrival of the passengers and again assists them through the CIQ process, security screening and then to the aircraft. Our team remains at the airport until the aircraft has departed.
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